Sophia is the AI front desk that picks up on the first ring — booking new patients, answering the questions they always ask, and rescheduling, day or night. Patients get a warm, immediate answer. Your team gets the phone off their desk.
Press play — the dashboard fills in as Sophia takes the call.
Happier patients, lighter staff, lower overhead.
Fuller schedule, fewer no-shows, less admin.
Scale your front desk without scaling payroll.
A new patient call isn't one appointment — it's a consult that often leads to imaging, a course of injections, and a run of follow-up visits. When the phone rings out, that patient doesn't wait around. They scroll to the next clinic on Google and dial it, taking all of that downstream care with them — and you never see the ones that got away.
Sophia answers every one. First ring, every hour, holidays included.
Every call is recorded, transcribed, and tied to the appointment it produced — alongside the tools your front desk runs on, all in one place.
| Patient | Phone | Insurance | Provider | Last visit | Next appt | Status |
|---|---|---|---|---|---|---|
| DODerek Olsen | (647) 312-8840 | Blue Cross | Dr. Patel | — | Jun 18, 2:30p | New patient |
| MSMaria Santos | (416) 555-0148 | Aetna | Dr. Patel | Jun 4 | Jun 18, 9:00a | Active |
| LMLuis Mendez | (647) 555-0192 | Cigna | Dr. Reyes | Jun 2 | Jul 1, 10:30a | Active |
| DKDana Kim | (905) 555-0173 | Blue Cross | Dr. Reyes | May 28 | Jun 20, 1:30p | Active |
| NFNadia Farah | (416) 555-0120 | Sun Life | Dr. Osei | May 21 | — | Follow-up due |
| AWAaron Webb | (647) 555-0166 | Manulife | Dr. Patel | May 14 | Jun 18, 1:00p | Active |
| OTOwen Tran | (289) 555-0134 | Green Shield | Dr. Osei | May 9 | Jun 19, 1:00p | Active |
| HRHelen Reyes | (416) 555-0188 | Aetna | Dr. Reyes | May 2 | Jun 21, 2:00p | Active |
| Time | Caller | Number | Outcome | Linked to | Duration | |
|---|---|---|---|---|---|---|
| 7:42 PM | DODerek Olsen | (647) 312-8840 | Booked | Appt · Jun 18 | 2:18 | |
|
Sophia
Thanks for calling City Clinic, this is Sophia — how can I help? Derek
Hi, I'd like to book for my lower back — it's been acting up. Sophia
I'm sorry to hear that. Are you a new patient with us? Derek
Yes, first time. Sophia
Dr. Patel handles spine and pain — I'll start you with a new-patient assessment. Which insurance would you like on file? Derek
Blue Cross. Sophia
Blue Cross is in-network with us. I have Wednesday the 18th at 2:30 — shall I book that? Derek
Perfect. Sophia
Done — you're booked with Dr. Patel. I'll text the details to confirm.
Booked by Sophia
→ Appt · Wed Jun 18, 2:30 PM · Dr. Patel
Recording · 2:18
| ||||||
| 6:10 PM | MSMaria Santos | (416) 555-0148 | Rescheduled | Appt · moved | 1:04 | |
| 5:55 PM | ?New caller | (289) 555-0107 | Question answered | — | 0:48 | |
| 4:30 PM | LMLuis Mendez | (647) 555-0192 | Booked | Appt · Jul 1 | 2:41 | |
| 2:48 PM | DKDana Kim | (905) 555-0173 | Transferred to staff | Front desk | 1:33 | |
| 1:15 PM | AWAaron Webb | (647) 555-0166 | Booked | Appt · Jun 18 | 1:52 | |
What Sophia asks every new caller before she books.
Sophia confirms accepted plans and captures coverage for the desk — she doesn't quote eligibility.
Per-location addresses Sophia reads back on every booking.
Sophia answers around the clock — even when the clinic is closed.
Who Sophia can book — matched to the right procedure types.
Last 7 days · 612 this month
This month
Appointments. Every provider's day at a glance — open any slot for the full picture: patient, procedure, and who booked it. Sophia writes each appointment straight in, no double-booking.
Booking appointments while your clinic sleeps. Sophia answers nights, weekends, and holidays — the hours most practices send to voicemail.
The showcase above is two real calls. Here's the full range Sophia covers the moment the phone rings.
First ring, around the clock — no hold, no voicemail.
New patients and returning ones — and every change updates the same record, with no duplicate booking.
Tells callers if you're in-network and captures personal-injury or self-pay details for your desk to verify.
Pulls the patient's record by phone number before she says hello.
Sends the confirmation, then reminders at 24 hours and 2 hours, with a one-tap reply to confirm.
Red-flag symptoms stop the booking and send the caller to 911 — and flag the call for your team.
Connects a caller only when someone's free; otherwise she takes a message and logs it with the recording.
Discloses she's an assistant and notes the call may be recorded — every time.
Built for healthcare privacy
Patient information, handled the way it has to be.
No engineering on your side — and no template. We build Sophia by hand for your practice: your providers, your locations, the insurances you accept, and the number you want answered. Because every build is done by hand, we take on a limited number of new clinics each month.
We map your providers, locations, procedure types, hours, and accepted insurances — plus the voice you want, friendly, formal, or somewhere in between.
We provision a number, or you forward your existing clinic line. Calls reach Sophia within seconds.
Your dashboard is ready before the first call lands — calendar, patients, messaging, and analytics, all configured to your practice.
Sophia answers every call from the moment you go live. You watch appointments land in real time and tune the script as you learn what your patients ask.
See the full playbook. Every call type Sophia handles, the dashboard she writes into, and how the whole build comes together — walked through end to end.
Read the Call PlaybookPatients already expect a real answer at any hour, and the practices that give it to them are pulling ahead. AI has crossed from experiment to infrastructure — here's where things stand.
of patients say being able to book any time — not just nine-to-five — matters to them.
fewer no-shows when patients get a text reminder — which Sophia sends at 24 hours and 2 hours, automatically.
of booked visits are missed even at well-run specialty practices — and across outpatient care, far more.
the AI-in-healthcare market by 2030, up from $22B — growing nearly 39% a year.
the pace the voice-AI market is growing through 2031.
of healthcare-technology leaders are already investing in AI agents; 85% plan to spend more within three years.
Book a 30-minute demo and we'll walk you through exactly how Sophia would handle your phone — your providers, your schedule, your patients. Then we price the build for your practice.